Support & Troubleshooting
Help and support
How to reach the Juno team and what to include so we can help fast.
1 min read
[email protected] — for everything: bugs, feature requests, billing, account access, anything.
What to include
A useful support email has:
- What you tried. Steps you took, in order.
- What you expected.
- What actually happened.
- Browser / OS / app version (web: copy from the address bar; mobile: Settings -> General shows the version).
- A screenshot or short screen recording when relevant.
If it's billing, include the invoice number or the email used for the subscription.
Status
If something seems broken across the whole app:
- Reload the page or fully reopen the app once. If the problem continues, contact support before clearing local data so unsynced work is not put at risk.
- Check the Feedback Board for known incidents or recent reports.
- Email [email protected] if the issue continues or blocks your work.
Privacy and security
- We don't sell your data. Read the privacy policy.
- Card data is processed by Paddle; Juno does not store card numbers.
- Account deletion: open Settings -> General and use Delete account, or email [email protected] if you can't sign in.
Feature requests
Post your idea on the Feedback Board — you can upvote existing requests and add your own. It's the fastest way to get traction on a feature. You can also email [email protected] with a one-line description and the workflow you're trying to improve.
Contact
[email protected] — general inquiries, anything that doesn't fit elsewhere.